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MACK WARRANTY for TV Only (no bulb coverage. For LCD/Plasma/other Flat-Panel TVs) - special page for AVS FORUM MEMBERS
3-YEARS IN-HOME SERVICE - EXTENSION AFTER MANUFACTURER WARRANTY ENDS.
Visit www.mackcam.com for more information.
11 options on the TV only Warranty (Updated 10/2/07):
1. TV under $750 - $90.00
2. TV under $1000 - $100.00
3. TV under $1250 - $105.00
4. TV under $1450 - $110.00
5. TV under $1700 - $120.00
6. TV under $2100 - $125.00
7. TV under $2500 - $130.00
8. TV under $3100 - $155.00
9. TV under $3700 - $215.00
10. TV under $5000 - $230.00
11. TV under $7500 - $320.00
FAQ FOR MACK WARRANTIES FROM TAPEWORKS TEXAS:
Q: Can I buy my TV from anywhere, and then get a Mack Warranty from TapeWorks Texas?
A: Yes, as long as your unit has a manufacturer's warranty to begin with, and you have a receipt with the model number, pricing, date, etc.
Q: How long after I purchase my TV can I get a Mack Warranty?
A: You have 30 days from the date of purchase to purchase your Mack Warranty from TapeWorks Texas.
Q: I am right at my 30 days, can I still get a Mack Warranty from TapeWorks Texas?
A: Though it makes it easier for everyone involved if you do not wait until the last minute, we can still make it happen for you. We understand that there are sometimes certain circumstances that require special attention, so please call 1-866-827-3489 and speak with Brian or email tapeworksbrian@sbcglobal.net and I will take care of you.
Q: When does the TV Warranty Begin?
A: It will begin AFTER the manufacturer's warranty for your unit.
Q: What information do I need to give TapeWorks Texas when I purchase a warranty?
A: Only your name, address, phone, email, and payment information will be required at that time. The other details - TV model, serial number, etc - will be given to Mack after you receive your warranty cards in the mail via USPS First Class Mail.
Q: Is MACK a reliable company?
A: Mack has been in business for nearly 70 years, and I feel that says a lot about how they treat their customers, because you don't stay in business that long if you are abusing your customers. TapeWorks Texas has been relying on Mack for warranty services for years, and they are a great group of people.
Q: Is there a Mack Warranty available for MORE than 3 years for my TV?
A: Mack is currently only offering 3 years on TV warranties. Keep in mind that the warranty is an extension, so if you have a 1 year manufacturer's warranty, you have 4 total years of coverage for your TV when you purchase a Mack Warranty from TapeWorks Texas.
Q: What is covered or not covered with a Mack Warranty for my TV?
A: Mack covers all Manufacturer's Defects. Accidental damage from abuse is not covered. If something fails on the TV, Mack will restore it to Manufacturer's specifications.
Q: Who will work on my TV if there is a problem?
A: What you should keep in mind about this warranty is that your TV will be worked on by the EXACT SAME PEOPLE as if you had no warranty at all and decided to call an authorized service center near to you to get your TV repaired on your own. The only difference is that Mack will be paying the bill instead of you, if you have the warranty. It will be worked on by the EXACT SAME PEOPLE that would perform service on the TV during the original manufacturer's warranty period as well. Mack uses the nearest authorized service center to you for the product you own to service your TV.
Q: When choosing the price category for my TV, should I include the tax, shipping, and other charges?
A: No, only the TV INVOICE PRICE should be used in calculating which warrranty price category you will need.
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